Administrator – Birmingham

We have an exciting opportunity for a full-time Administration Assistant to join our team in Birmingham.

We are looking for an organised, proactive and detail-focused individual to support the smooth day-to-day running of our service and help deliver an excellent experience for our patients and customers.

Working as part of a busy and supportive team, you will play an important role in managing administrative processes across goods in and dispatch services.

You will also help maintain accurate records across company systems, monitor workflows and contribute to the efficient delivery of products and services.

This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering high-quality administration support and wants to make a positive difference through their work.

Working Pattern

Full-time, 37.5 hours per week

Monday–Thursday: 7:30am–4:15pm (with 30-minute unpaid break)

Friday: 7:30am–12:00pm (early finish every Friday)

What We Offer

• Up to £28000 DOE
• Generous annual leave starting at 35 days and increasing to 41 days with service (inclusive of bank holidays)
• Death in Service benefit (3x basic salary)
• Refer a Friend incentive scheme
• Enhanced family leave and pay
• Employee recognition schemes
• Continuing professional development opportunities

Key Responsibilities

• Provide administrative support across Customer Services and Production functions.
• Process customer orders accurately using internal systems and ensure timely progression through to fulfilment.
• Monitor and manage inbound enquiries, directing requests to the appropriate teams.
• Prepare and process orders into production from Central Planning.
• Maintain and monitor open orders to ensure accurate status tracking and completion.
• Ensure company systems and records remain accurate and up to date.
• Support general office administration and filing activities.
• Receiving inbound deliveries and courier items.
• Shipping off and packing completed orders into boxes, ready for external courier.
• Working to ensure that boxes are ready for daily courier collection.
• Contribute to continuous improvement by identifying opportunities to streamline administrative processes.

Why Join Us?

At AM Healthcare Group, we are committed to improving the lives of people who rely on mobility and accessibility solutions. As an international organisation, we deliver innovative products and services that make a meaningful difference every day.

We are proud to be an equal opportunities employer and are committed to creating an inclusive workplace where everyone feels valued and supported.

As a Disability Confident Employer, we actively welcome applications from people of all abilities. If you require adjustments during the recruitment process, please let us know.

We are also proud signatories of the Armed Forces Covenant and welcome applications from veterans, reservists and members of the armed forces community.

How to Apply

If this role sounds like a good fit for you, we would love to hear from you. Please submit your CV and cover letter outlining your suitability for the role to recruitment@am-healthcare.com or apply directly via our careers website.

Eligibility to Work in the UK

Applicants must have the right to work in the UK at the time of application. Unfortunately, visa sponsorship is not available for this position.